FAQ’S

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To ensure you receive the maximum benefits of your service, we ask that you kindly arrive 15 minutes prior to the start of any spa treatment.  A late arrival may require a shortened or rescheduled service.

Most services require clean skin for effective treatment, so be advised that makeup will need to be removed and/or restored after many services.  Your comfort and well-being are our first concern. Prior to receiving any service, please inform your therapist about any specific medical conditions – pregnancy, hypertension, allergies, or prescription medications you are taking, which may be contra-indicated for certain services.  We request that all cellular phones and beepers be turned off while in the treatment center.

If you are booked for any type of the following services:

– Waxing

– Chemical Peels

– HydraFacial

Please remember to discontinue use of any retinol products a minimum of 2-3 days prior to your service.  If you are booked for any laser treatments, please remember to discontinue use of any retinol products a minimum of 7-10 days prior to your service.   Two weeks prior to laser service avoid prolonged sun exposure.  This may cause a change or cancellation with your appointment.

We advise that you leave your jewelry and other valuables at home.  We regret that we cannot be responsible for loss or damage of personal belongings.

You may book an appointment directly through our website (link here) or call our front desk at 215-247-6020.  Please be advised that weekend appointments are typically booked 1-2 weeks in advance. Weekday appointments can usually be accommodated same day appointment if you have flexibility with your schedule.  We require a credit card or gift card when scheduling your appointment.

As a courtesy, we request that you provide 24-hour notice to cancel your spa appointment(s).  If there is a no show or no call the credit card or gift card on file will be charged 50% of the service fee.  We require 72-hour notice for spa parties which are groups of 4 guests or more.

All injectable consultations are complimentary but 3000BC requires a credit card on file to hold the appointment.  Our cancellation agreement is you need to provide 24-hour notice to change or cancel your consultation otherwise, a non-refundable $75 injectable fee will be charged to the credit card on file.

Consultations with Dr. Lam require a non-refundable $150 deposit. This amount can then be applied toward your procedure.

Available in any dollar amount.  All gift cards have a 5-year expiration.  3000BC has the right to decrease the value of the gift card $5 for each month not used after one year of inactivity.  Gift Certificates are non-refundable, may not be used to purchase other gift cards or series packages and may not be used for gratuities. Prices are subject to change without notice. Gift Certificates are required at the time of redemption. 3000BC is not responsible for lost or stolen gift certificates.

Instant Gift Cards are non-refundable, may not be used to purchase other gift cards or series packages and may not be used for gratuities. Prices are subject to change without notice. Instant Gift Cards are required at the time of redemption. 3000BC is not responsible for lost or stolen Instant Gift Cards.  Instant Gift Cards cannot be reproduced, any attempted reproduction will render the Instant Gift Card invalid.  You must provide a valid credit card number to secure all spa appointments, that card will be charged for the full value of any spa appointments if the Instant Gift Card is either invalid or has insufficient funds to cover the ticket total.

Orders are shipped, UPS.  Standard shipping is UPS ground and is FREE if you purchase over $250 or $15.90 on all orders under $250.

We are pleased to honor Visa, Mastercard, Discover, AMEX, Cash and CareCredit®. Personal checks are not accepted. All prices are subject to change without notice.

Gratuities are not included in the price of any spa service or gift certificate. For guests wishing to show their appreciation, tip envelopes are available in the boutique and treatment center. The industry average is 15%-20% of the service fee. We do not accept gift certificates for gratuity. You may leave a personal check made payable to the therapist, cash, or pay gratuities with a credit card.